Information you provide
We process the email address, screen name, date of birth, UK eligibility confirmation and policy acceptance you provide at registration. Passwords are stored as cryptographic hashes. Support requests contain the address, topic, message and reference needed to handle your enquiry.
Account and game records
The service records fictional-credit changes, game references, progression, reward availability, preferences and play restrictions. These records maintain a consistent balance, prevent duplicate claims, recover interrupted actions and apply the controls you choose.
Technical information
Sessions, security checks and request information are processed to deliver and protect the website. Necessary storage supports authentication, consent choices and reliable game presentation. Google Analytics 4 is installed with optional storage denied by default. With your analytics consent, Google Ireland Limited processes public-page visits and technical device information to help us understand the service. Private account, recovery and game routes do not send page views. Google may process information outside the UK under applicable transfer safeguards. Advertising storage, Google Signals and ad personalisation remain disabled. You can withdraw analytics consent in Cookie Preferences.
Recovery and correspondence
Password-recovery tokens are stored as expiring digests and can be used only once. Transactional messages and support correspondence are processed through the application's configured mail transport. A recorded request is not presented as proof that an external email was delivered.
Retention and access
Account information and activity are retained while needed to provide the service, resolve support enquiries, enforce play restrictions and protect against abuse. Information is not sold. Access to operational records is restricted to the purposes of running and protecting Netned.
Your choices and rights
You can change account preferences, withdraw optional cookie choices, request assistance with personal information and use account play controls. Depending on the applicable circumstances, rights may include access, correction, deletion, restriction and objection. Some records may need to be retained to enforce a restriction or resolve a legitimate issue.
Questions and concerns
Use the Support form or playercare@netned.com for privacy enquiries. Do not send passwords, recovery links or identity documents in an ordinary message. If a privacy concern remains unresolved, you may seek information from the UK's Information Commissioner's Office.
Last updated: 28 October 2026
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